Frequently asked questions
Clear answers about assessments, therapy, bookings, privacy, payments, and using the Globaltelehealth platform.
Getting started
How do I choose the right therapist?
Review each therapist’s specialties, professional profile, languages, session modes, availability, pricing, and patient ratings. Choose someone whose experience matches the support you need.
Bookings
Can I reschedule an appointment?
Yes. Eligible appointments can be rescheduled from your patient portal before the configured reschedule deadline. The new slot must be available in the therapist’s approved schedule.
Privacy and sessions
Are video sessions private?
Session links are restricted to the assigned patient and therapist. Access is authenticated and meeting activity is logged for platform security.